Privacy Policy

jeetbji collects personal data only to the extent necessary to operate a safe, fair, and compliant online gaming platform. We collect information in three primary ways: directly from you when you register or interact with the platform, automatically through your use of the site, and in limited cases from trusted third-party sources for identity verification purposes.

Information you provide directly:

• Registration data: Your full legal name, date of birth, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh), email address, and mobile phone number.
• Identity verification documents: Copies of your National Identity Card (NID), passport, or birth certificate when requested as part of our Know Your Customer (KYC) process.
• Financial data: Your preferred payment method details, including bKash or Nagad mobile wallet numbers and bank account references used to process deposits and withdrawals. We do not store raw card numbers; all card data is tokenised by our payment partners.
• Communications: The content of messages you send to our support team via email or live chat, including any attachments you choose to share.
• Responsible gaming preferences: Any deposit limits, session time limits, cooling-off periods, or self-exclusion requests you submit via our Responsible Gaming tools.

Information collected automatically:

• Device and browser data: IP address, device type (mobile or desktop), operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, games launched, bets placed, session start and end times, click paths, and features accessed within the platform.
• Geolocation data: Approximate location derived from your IP address. We do not request or store GPS-level location data from your device.
• Cookie and session data: As described in Section 4 (Cookies and Tracking) below.

Information from third parties: In certain circumstances, jeetbji may receive information about you from third-party identity verification providers or fraud detection services to comply with anti-money laundering (AML) obligations. Such data is used solely for verification and security purposes and is not used for marketing.

jeetbji processes your personal data only for clearly defined purposes. We do not use your data for any purpose that is incompatible with those stated here. The principal purposes for which we use your data are:

• Account management: To create and maintain your player account, verify your identity, manage your preferences, and communicate account-related updates to you.
• Transaction processing: To handle your deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and supported bank channels, and to maintain accurate records of your transaction history.
• Platform personalisation: To tailor the game lobby, promotions, and content recommendations to reflect your interests and gameplay history within jeetbji.
• Bonus and promotion administration: To verify your eligibility for welcome bonuses, seasonal offers tied to events such as Eid, Pohela Boishakh, BPL, and the T20 World Cup, and to track wagering requirements accurately.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, multiple-account creation, money laundering, underage gambling, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming compliance: To implement and enforce deposit limits, session time limits, cooling-off periods, and self-exclusion requests submitted by players, and to monitor gameplay patterns that may indicate problem gambling behaviour.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support services by reviewing interaction records.
• Legal and regulatory obligations: To comply with anti-money laundering requirements, age verification obligations, and any lawful requests from relevant authorities.
• Platform improvement: To analyse aggregate usage data, identify technical issues, and improve the performance, reliability, and feature set of the jeetbji platform.

jeetbji will not use your personal data for automated decision-making that produces legal or similarly significant effects without your explicit consent, except where such processing is strictly necessary to prevent fraud or protect the security of the platform.

jeetbji does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to handle it securely and in accordance with this Privacy Policy.

Payment processors: When you make a deposit or request a withdrawal, your transaction details are shared with the relevant payment provider (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, or Sonali Bank). These providers operate under their own privacy policies and are subject to strict financial data security standards.

Game providers: When you launch a game hosted by a third-party provider such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, a session token and limited account reference data are shared with the provider to initialise the game. Game providers do not receive your full personal profile or financial transaction history.

Identity verification services: To fulfil our KYC obligations, we may share identity document data with trusted third-party verification specialists. These partners are prohibited from using your data for any purpose beyond the verification task.

Legal and regulatory disclosure: jeetbji may be required by law, court order, or a legitimate request from a regulatory or law enforcement authority to disclose personal data. In such cases, we will disclose only the minimum data required and, where legally permitted, will notify the affected player.

Business transfers: In the event that jeetbji or its parent organisation undergoes a merger, acquisition, or asset sale, player data may be transferred as part of that transaction. Affected players will be notified in advance of any such transfer and of any resulting changes to this Privacy Policy.

jeetbji uses cookies and similar technologies to ensure the platform functions correctly and to understand how players interact with our site at an aggregate level. We do not use advertising cookies, retargeting pixels, or cross-site tracking technologies.

You can control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies entirely. Please note that disabling session or authentication cookies will prevent you from logging in to your jeetbji account. Disabling analytics cookies will not affect your ability to use the platform but will limit our ability to improve it based on usage patterns.

jeetbji does not use Flash cookies (Local Shared Objects), web beacons, or similar persistent tracking technologies outside the cookie categories listed above.

Protecting the personal data entrusted to jeetbji is a technical and organisational priority. We implement a layered security architecture designed to prevent unauthorised access, accidental loss, and misuse of player data.

• Transport encryption: All communication between your browser or app and jeetbji's servers uses TLS 1.2 or higher. Our SSL certificate is maintained and renewed on a continuous basis.
• Data-at-rest encryption: Sensitive data fields, including identity document references and payment method tokens, are encrypted at rest using industry-standard AES-256 encryption.
• Access controls: Access to player data within jeetbji's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the permissions necessary to perform their specific role.
• Penetration testing: jeetbji's infrastructure undergoes regular security assessments, including third-party penetration tests, to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a confirmed data breach that is likely to result in a risk to your rights or interests, we will notify affected players as promptly as possible with details of what occurred and what steps are being taken to address it.
• Employee training: All jeetbji staff who handle player data receive mandatory data protection training as part of their onboarding and on an ongoing annual basis.

While jeetbji takes all reasonable technical and organisational precautions, no digital system can be guaranteed to be completely free of vulnerabilities. You can further protect your account by using a strong, unique password for jeetbji and by not sharing your login credentials with any other person.

jeetbji retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention schedule applies across the main categories of data we hold:

Once the applicable retention period has elapsed, personal data is either securely deleted using methods that prevent recovery, or fully anonymised so that it can no longer be attributed to any identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

Note that self-exclusion records are kept indefinitely as a safeguard. Even if you request the deletion of your personal data, your self-exclusion status will be maintained to prevent re-registration during the exclusion period. This is a responsible gaming protection measure and not a commercial data retention decision.

As a jeetbji player, you have meaningful rights over the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary complexity. To exercise any of the rights listed below, contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within five (5) Bangladesh Standard Time (BST) business days.

• Right to access: You have the right to request a copy of the personal data jeetbji holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic profile details directly from within your account settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations outlined in Section 6 above.
• Right to restrict processing: In certain circumstances — for example, while a dispute about the accuracy of your data is being resolved — you may request that we limit the way we process your data to storage only.
• Right to data portability: You may request that a structured, machine-readable copy of the personal data you have provided to jeetbji be sent to you or, where technically feasible, transferred directly to another service provider.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. To opt out of promotional communications, contact support or use the unsubscribe link in any marketing email you receive from us.
• Right to withdraw consent: Where processing is based on your consent (for example, receiving personalised bonus offers), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.

If you have any questions, concerns, or complaints about this Privacy Policy or about the way jeetbji handles your personal data, please contact our data protection team directly:

• Email: [email protected] (use subject line "Privacy Policy Enquiry")
• Response time: We aim to respond to all privacy-related enquiries within five (5) BST business days
• Languages: Our support team handles privacy enquiries in English

jeetbji may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to the policy, we will update the "Last Revised" date at the top of this page. For significant changes that materially affect how we use your personal data, registered players will be notified by email to the address associated with their account at least seven (7) days before the changes take effect.

Your continued use of jeetbji following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the platform and may request account closure by contacting us at [email protected].

For related policies that govern your use of jeetbji, please refer to our Terms & Conditions and our Responsible Gaming policy. Together, these three documents form the complete framework governing your relationship with jeetbji.